Information stored in the app
The items you add, usage records, goals, notes, and other tracking information are stored locally on your device. Hitpan does not transmit this information to us, and we cannot access it.
Hitpan does not require an account or login. The current version does not include analytics, advertising, tracking tools, payments, or requests for device permissions.
Device backups and deletion
Your operating system may include Hitpan’s local data in device backups, depending on your settings. Apple manages those backups under its own privacy practices; we do not receive or control them.
You can delete information using any deletion controls available in the app. Deleting the app generally removes its locally stored data from that device, but copies may remain in device backups until those backups are deleted or expire. Offloading an app may preserve its data.
Because we do not hold your app data, we cannot recover it or delete it remotely.
When you contact support
If you email support@myhitpan.com, we receive your email address and any information you choose to include, such as your name, message, or screenshots.
We use that information to respond to your request and investigate reported problems. Please avoid sending sensitive information that is unnecessary for your request.
Our email service provider processes support correspondence to deliver and store messages. Information may be processed outside your province or country, depending on that provider’s infrastructure.
Sharing and retention
We do not sell personal information or use it for targeted advertising.
Support correspondence may be accessed by service providers assisting us with email and support, or disclosed when required or permitted by applicable law.
We retain support correspondence only as long as reasonably necessary to handle your request, resolve related issues, and meet legal obligations.
Security
We use reasonable safeguards to protect information we receive through support. No electronic transmission or storage system is completely secure. You can help protect locally stored app data by securing your device and managing its backups.
Your privacy choices
You control the information you enter in Hitpan and whether you contact support.
For personal information held in support correspondence, you may request access, correction, or deletion by emailing us. We may need to verify your identity, and certain information may need to be retained as required by law.
Changes to this policy
We may update this policy as Hitpan changes. We will publish the revised policy with an updated effective date and provide additional notice or obtain consent where required. Any future features involving cloud storage, analytics, permissions, or payments will be reflected in the policy before their introduction.
Contact
Soft Signals Lab Inc.
Hitpan! support and privacy enquiries: support@myhitpan.com